About Jim’s Pool Care and the Jim’s Group
Mission statement
Jim’s Pool Care will provide amazing service to pool and spa owners by being reliable, honest, on time, professional and knowledgable, listen to our pool owners needs and engage in ongoing training to ensure we are providing our customers the best possible service. We will utilise the latest electronic water testing technology, be available for our customers and offer our customers a 100% satisfaction guarantee that we stand by.
Jim’s Pool Care
The Pool Care Division was established in September 2003. Today the Jim’s Pool Care Division has grown to 70+ Franchised businesses across the country with plenty of room for growth Australia wide.
We are always striving to improve our business processes and work closely with our strategic partners in the pool industry. We aim to provide further training and support and negotiate even better prices for our Franchisees.
Jim’s Pool Care has now developed a website allowing customers to book services directly online. These jobs are sent directly to a Jim’s National Call Centre where they are promptly allocated to the relevant Franchisee in that area. This is another area where we are always working to improve our service to both customers and Franchisee’s and has been very successful.
Finding the right business for you can be a daunting experience but we are here to help you along the way. We will provide honest answers to your questions which will help you decide if our business is right for you. It is an exciting time as we grow Jim’s Pool Care nationally, so if you want to know more then keep reading and ask lots of questions.
The Jim’s Group
Yes there really is a real Jim behind the Jim’s Group!
The real Jim, Jim Penman, started Jim’s Mowing (originally Balwyn Gardening) in December 1982 with just $24 in his pocket. Jim originally aimed only at taking on subcontractors but his business grew and he gradually began to specialise in the building up and selling of lawn mowing rounds – more than one hundred over several years.
With time Jim increased the number of services to contractors, including replacement of lost jobs, training, brochures, seminars, better deals on equipment and insurance, care-taking of rounds in case of illness or accident and so forth. The change to a franchise in mid-1989 was thus no more than an extension of the existing business.
The growth of Jim’s Mowing since then has been rapid. From being small and relatively unknown, it has become the largest and best known lawn mowing business in the world.
There are now branches throughout Australia, New Zealand, the United States and Canada. Jim’s Cleaning was launched in 1994 and Jim’s Dog Wash in 1997. Today there are more than 30 divisions ranging from book keeping, antennas, flooring, security doors, paving to cleaning with even a few divisi ons not branded under the Jim’s name consisting of more than 3200+ franchisees.
Jim says the key to success has been a consistent concern for the welfare of both franchisees and customers. Franchisees can have direct phone contact with their regional franchisor, national division or their admin centre as required. Jim is still actively involved in the running of the business and it is not uncommon when calling the 131 546 phone number to have Jim answer your call.
Jim Penman reflects on the Jim’s Group
A short chat with Jim Penman in 2014 with Franchising editor Sarah Stowe. Jim Penman talks candidly about himself and his vision for the future.